FAQs (Frequently Asked Questions)

1. Do you accept Cash on Delivery (COD)?

Yes! We accept Cash on Delivery for most orders nationwide.

2. How long does delivery take?

Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your package through our courier’s website.

4. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Debit and Credit Cards (Visa, Mastercard)
• Digital wallets (e.g., GCash, Maya)
  (Update this based on what you’ll activate in Shopify)

5. Can I return or exchange an item?

Yes. You can return or exchange items within 7 days of receiving them, provided they are unused, in original packaging, and not part of clearance/sale items. For more details, please check our Refund & Return Policy.

6. Do you offer free shipping?

We occasionally offer free shipping promotions. Watch out for announcements on our website and Facebook page.

7. What should I do if I received a damaged or wrong item?

If you received a defective or incorrect product, please contact us within 48 hours of receiving your order, and we will assist you with a replacement or return.

8. How do I contact AlagaMart?

You can reach us through:

📧 alagamart@hotmail.com

📱 +9276039887